Support
Get help through the right Gikundiro channel.
Authenticated account, membership, ticket, order, and contribution questions are safest in the mobile app. Public support remains available when you cannot sign in.
Use the mobile app when you can sign in
Open the relevant membership, ticket, shop, contribution, or profile journey so the request remains attached to the correct supporter account.
Use public support if access is unavailable
Email support@ikanisa.com with a short description and a safe callback address. Support will use an approved account-control verification process before discussing protected information.
Use the dedicated privacy route for deletion
The account-deletion page explains the in-app deletion flow, the public request route, what is removed, and what may be lawfully retained.